How can we help you?

Getting Started with Kapsule Cloud

A complete walkthrough of your first five minutes in Kapsule Cloud, from signing in to launching your first site and mailbox.

My Website Is Not Loading: Diagnostic Checklist

A systematic 9-step checklist to diagnose and fix a website that is not loading, from browser cache to DNS to SSL to PHP errors.

Accessing Your Email via Webmail

What is Orbit?

Orbit is Kapsule's git-based deployment platform. Connect your GitHub repository and every push to your production branch automatically triggers a build and deploys your app — no servers to configure,

Transferring your domain to another registrar

You can move your domain from Kapsule to any other registrar at any time. Kapsule will never withhold your auth code.

Resizing your cloud server

Resizing changes your server's plan — adjusting CPU, RAM, and (on upgrades) disk space. You can upgrade for more resources or downgrade to a smaller plan to reduce costs.

Adding or changing your payment method

Your payment method is used for plan renewals and any charges at the end of a trial. You can add or update it at any time from the Billing page.

30-day money-back guarantee

Kapsule offers a 30-day money-back guarantee on paid hosting plans. If you're not satisfied within the first 30 days, you'll receive a full refund — no questions asked.

What happens when a payment fails

If a charge to your card fails, Kapsule enters a grace period and retries automatically. Here's what to expect and how to resolve it.

Cancelling your plan

You can cancel any subscription at any time. Your services remain active until the end of the current billing period — you won't be charged again after that.

Upgrading or Changing Your Hosting Plan

Upgrade, downgrade, or switch your Kapsule hosting plan at any time from your KPanel account.

Securing Your Account: Password and Two-Factor Authentication

How to set a strong password, enable two-factor authentication, save recovery codes, and respond if your account is ever compromised.

How Kora Works: Your AI Support Assistant

An introduction to Kora, the AI assistant built into KPanel, what it can do, how to talk to it, and what to expect when it takes actions on your behalf.

Opening a Support Ticket

How to reach the Kapsule Cloud support team, what information to include, and what response times to expect.

Adding and Connecting Your Domain

How to add a domain you already own, register a new one through Kapsule, and connect it to your hosting account.

Billing, Invoices, and Managing Your Plan

Everything you need to know about billing cycles, invoices, payment methods, plan changes, and what happens when a payment fails.

Cancelling Your Account and Refund Policy

How to cancel your Kapsule Cloud subscription, what happens to your data, and how to request a refund under the 30-day money-back guarantee.

Taking a Manual Backup

Learn how to create a manual backup of your site files and database in KPanel before making any major changes.

WordPress Admin Access and Credentials

How to find your WordPress admin URL, reset a forgotten password, recover from a lockout, and understand the difference between WordPress and KPanel users.