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Getting Started with Kapsule Cloud

A complete walkthrough of your first five minutes in Kapsule Cloud, from signing in to launching your first site and mailbox.

Installing WordPress

How to install WordPress during site creation or on an existing site, where to find your credentials, and what to do right after install.

Setting Up Your Email Mailbox

How to create an email mailbox at your domain, set quota, verify it is working, and understand how MX records are handled.

Connecting via SFTP: FileZilla, Cyberduck, and Command Line

A complete guide to connecting to your site via SFTP using FileZilla, Cyberduck, or the terminal, including troubleshooting common connection errors.

Accessing Your Email via Webmail

Setting Up and Managing Cron Jobs

Why Are My Emails Going to Spam?

Resetting a Lost WordPress Admin Password

Three methods to reset a WordPress admin password: via the login screen, WP-CLI in KPanel, or phpMyAdmin.

IMAP vs POP3: which should I use?

When setting up your Kapsule email in an email client, you'll be asked to choose between IMAP and POP3. Use IMAP.

Transferring your domain to another registrar

You can move your domain from Kapsule to any other registrar at any time. Kapsule will never withhold your auth code.

Registering and managing .nz domains

.nz domains (.co.nz, .nz, .net.nz, .org.nz, and others) have a few rules and behaviours that differ from international TLDs.

Connecting to your cloud server via SSH

SSH lets you connect to your server and run commands from your local terminal. Kapsule gives you the connection details directly in KPanel.

Rebuilding your cloud server OS

Rebuilding reinstalls the operating system from scratch, wiping all data. Use it to get a clean slate — switching OS versions, recovering from a corrupted install, or starting fresh.

Cloud server backups

Every Kapsule Cloud Server includes daily off-site backups stored in encrypted storage and kept for 30 days.

30-day money-back guarantee

Kapsule offers a 30-day money-back guarantee on paid hosting plans. If you're not satisfied within the first 30 days, you'll receive a full refund — no questions asked.

Transferring a Domain to Kapsule

Move your domain from another registrar to Kapsule to manage everything in one place.

Troubleshooting Email Not Arriving

Work through the common causes of missing email to get your Kapsule mailbox receiving again.

Upgrading or Changing Your Hosting Plan

Upgrade, downgrade, or switch your Kapsule hosting plan at any time from your KPanel account.

Setting Up Two-Factor Authentication

Add an extra layer of security to your KPanel account by enabling two-factor authentication.

Pointing Your Domain Email to Kapsule

Add the correct MX records to your domain so that emails arrive in your Kapsule mailboxes.

SPF, DKIM, and DMARC Explained

Understand how SPF, DKIM, and DMARC protect your domain email reputation, and how Kapsule sets them up for you.

Email Aliases

Create multiple email addresses that all deliver to a single mailbox, with no extra logins needed.

Setting Up Email Forwarding

Forward emails sent to your Kapsule address to any external email address automatically.

Setting Up Email on iPhone and Android

Configure your Kapsule email on iOS Mail or the Gmail app using IMAP in a few simple steps.

Adding and Connecting Your Domain

How to add a domain you already own, register a new one through Kapsule, and connect it to your hosting account.

Creating Your First Website

Step-by-step guide to creating a new site in KPanel, choosing your site type, and getting SSL issued automatically.

WordPress Admin Access and Credentials

How to find your WordPress admin URL, reset a forgotten password, recover from a lockout, and understand the difference between WordPress and KPanel users.

DNS Basics: A Records, MX, CNAME, and TXT Explained

A beginner-friendly guide to the most important DNS record types, what they do, how to manage them in KPanel, and why changes take time.

Opening a Support Ticket

How to reach the Kapsule Cloud support team, what information to include, and what response times to expect.

Billing, Invoices, and Managing Your Plan

Everything you need to know about billing cycles, invoices, payment methods, plan changes, and what happens when a payment fails.

Changing Nameservers to Point Your Domain to Kapsule

How to update your domain's nameservers to point to Kapsule Cloud, what to expect during propagation, and how to protect email during the transition.

Cancelling Your Account and Refund Policy

How to cancel your Kapsule Cloud subscription, what happens to your data, and how to request a refund under the 30-day money-back guarantee.

Taking a Manual Backup

Learn how to create a manual backup of your site files and database in KPanel before making any major changes.

Securing Your Account: Password and Two-Factor Authentication

How to set a strong password, enable two-factor authentication, save recovery codes, and respond if your account is ever compromised.

How Kora Works: Your AI Support Assistant

An introduction to Kora, the AI assistant built into KPanel, what it can do, how to talk to it, and what to expect when it takes actions on your behalf.

Configuring Your Email in Outlook, Apple Mail, and Mobile

Complete IMAP and SMTP server settings for Kapsule Cloud email, with step-by-step setup guides for Outlook, Apple Mail, iPhone, and Android.