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Getting Started with Kapsule Cloud

A complete walkthrough of your first five minutes in Kapsule Cloud, from signing in to launching your first site and mailbox.

Installing WordPress

How to install WordPress during site creation or on an existing site, where to find your credentials, and what to do right after install.

Setting Up Your Email Mailbox

How to create an email mailbox at your domain, set quota, verify it is working, and understand how MX records are handled.

SSL Certificates and HTTPS

What SSL is, how Kapsule handles it automatically, what to do if your certificate has not issued, and how renewal works.

My Website Is Not Loading: Diagnostic Checklist

A systematic 9-step checklist to diagnose and fix a website that is not loading, from browser cache to DNS to SSL to PHP errors.

Configuring redirects and rewrites

Why Are My Emails Going to Spam?

Setting Up and Managing Cron Jobs

Fixing Mixed Content Warnings After Enabling HTTPS

Increasing the WordPress Memory Limit

Accessing Your Email via Webmail

Understanding and Editing Your .htaccess File

How to access, edit, and reset the WordPress .htaccess file in KPanel. Includes common rules for HTTPS, www redirects, IP blocking, and fixing a broken .htaccess.

Running a Search and Replace in Your WordPress Database

How to run a WordPress database search and replace using KPanel built-in tools, WP-CLI, or phpMyAdmin. Essential after domain changes and SSL migrations.

Resetting a Lost WordPress Admin Password

Three methods to reset a WordPress admin password: via the login screen, WP-CLI in KPanel, or phpMyAdmin.

Using Staging: Pushing to Production and Pulling from Production

How to push staging to production and reset staging from production in KPanel, including URL rewriting and WooCommerce considerations.

Using WP-CLI on your WordPress site

WP-CLI is a command-line tool for managing WordPress. Kapsule includes a WP-CLI console directly in KPanel — no SSH required.

Setting up WooCommerce on Kapsule

WooCommerce is the most popular eCommerce platform for WordPress. Kapsule includes a dedicated WooCommerce site type with optimised defaults.

Migrating a website from cPanel to Kapsule

This guide covers moving a WordPress or PHP website from a cPanel host to Kapsule. The process takes 30–90 minutes depending on your site's size.

What is Orbit?

Orbit is Kapsule's git-based deployment platform. Connect your GitHub repository and every push to your production branch automatically triggers a build and deploys your app — no servers to configure,

Adding a custom domain to your project

Every Orbit project gets a free `kaps.run` URL (e.g. `my-app.kaps.run`). You can replace this with your own domain — Kapsule provisions a free SSL certificate automatically.

Connecting a GitHub repo

Before you can deploy with Orbit, you need to connect your GitHub account and grant Kapsule access to the repositories you want to deploy.

Transferring your domain to another registrar

You can move your domain from Kapsule to any other registrar at any time. Kapsule will never withhold your auth code.

Registering and managing .nz domains

.nz domains (.co.nz, .nz, .net.nz, .org.nz, and others) have a few rules and behaviours that differ from international TLDs.

Enabling DNSSEC for your domain

DNSSEC adds cryptographic signatures to your DNS records, protecting against cache-poisoning attacks where attackers forge DNS responses and redirect your traffic. Once enabled, resolvers can verify t

Enabling Kapsule CDN on your site

Kapsule CDN caches your site at the edge for faster global delivery. When enabled, content is served from 119+ global locations with automatic WebP optimisation, smart caching, and a free edge SSL cer

Purging the CDN cache

When you update your site's content or assets, the CDN may serve older cached versions until those cached copies expire. Purging forces the edge to fetch fresh content from your origin immediately.

Cancelling your plan

You can cancel any subscription at any time. Your services remain active until the end of the current billing period — you won't be charged again after that.

Transferring a Domain to Kapsule

Move your domain from another registrar to Kapsule to manage everything in one place.

Migrating Your Website to Kapsule

Move your existing website to Kapsule with free migration assistance or by following the self-service steps.

Troubleshooting Email Not Arriving

Work through the common causes of missing email to get your Kapsule mailbox receiving again.

Setting Up CNAME Records for Subdomains

Use CNAME records to point subdomains to external services or other domains in your Kapsule DNS settings.

Accessing Your Website Error Logs

Find and read your website PHP and server error logs in KPanel to diagnose issues quickly.

Fixing WordPress Permalink and 404 Issues

Resolve WordPress permalink errors and 404 pages by flushing rewrite rules in a few clicks.

SPF, DKIM, and DMARC Explained

Understand how SPF, DKIM, and DMARC protect your domain email reputation, and how Kapsule sets them up for you.

Pointing Your Domain Email to Kapsule

Add the correct MX records to your domain so that emails arrive in your Kapsule mailboxes.

Installing and Managing WordPress Plugins

Learn how to safely install, activate, update, and remove plugins on your Kapsule WordPress website.

Keeping WordPress Up to Date

How to safely update WordPress core, plugins, and themes to keep your site secure and running smoothly.

Pointing Your Domain to Your Website

Add a custom domain to your Kapsule website so visitors can reach it at your own address.

Setting Up Email Forwarding

Forward emails sent to your Kapsule address to any external email address automatically.

Email Aliases

Create multiple email addresses that all deliver to a single mailbox, with no extra logins needed.

Using Staging Environments

Clone your live website to a staging environment, test changes safely, then push them back to production.

Changing Nameservers to Point Your Domain to Kapsule

How to update your domain's nameservers to point to Kapsule Cloud, what to expect during propagation, and how to protect email during the transition.

Billing, Invoices, and Managing Your Plan

Everything you need to know about billing cycles, invoices, payment methods, plan changes, and what happens when a payment fails.

Opening a Support Ticket

How to reach the Kapsule Cloud support team, what information to include, and what response times to expect.

DNS Basics: A Records, MX, CNAME, and TXT Explained

A beginner-friendly guide to the most important DNS record types, what they do, how to manage them in KPanel, and why changes take time.

WordPress Admin Access and Credentials

How to find your WordPress admin URL, reset a forgotten password, recover from a lockout, and understand the difference between WordPress and KPanel users.

Configuring Your Email in Outlook, Apple Mail, and Mobile

Complete IMAP and SMTP server settings for Kapsule Cloud email, with step-by-step setup guides for Outlook, Apple Mail, iPhone, and Android.

Creating Your First Website

Step-by-step guide to creating a new site in KPanel, choosing your site type, and getting SSL issued automatically.

Restoring Your Site from a Backup

How to restore your site to a previous backup in KPanel, including what the process covers and what to do afterward.

Adding and Connecting Your Domain

How to add a domain you already own, register a new one through Kapsule, and connect it to your hosting account.

How Kora Works: Your AI Support Assistant

An introduction to Kora, the AI assistant built into KPanel, what it can do, how to talk to it, and what to expect when it takes actions on your behalf.

Securing Your Account: Password and Two-Factor Authentication

How to set a strong password, enable two-factor authentication, save recovery codes, and respond if your account is ever compromised.

Cancelling Your Account and Refund Policy

How to cancel your Kapsule Cloud subscription, what happens to your data, and how to request a refund under the 30-day money-back guarantee.